The All India Bank Employees’ Association (AIBEA) plans to set up an online ‘Bank Clinic’ to assist bank customers with grievance redressal.
AIBEA General Secretary CH Venkatachalam said, “Once a bank’s retail customer lodges an online complaint with our “Bank Clinic”, our team will take up the complaint with the bank for redressal.”
By launching the Bank Clinic, the Association hopes to earn goodwill of customers’ and give feedback to banks on the areas where there is deficiency in service, he said.
He further said, “RBI gives the list of defaulters under RTI (Right to Information) only in the case of suit-filed accounts. They should give the list of all defaulters and not just suit-filed accounts. When public money is being given out as loans, why should there be secrecy about loan defaulters? There should be total transparency in these matters.”